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Owned and operated by Wellness Peak USA, our team is ready to answer questions about saunas, cold plunges, massage chairs, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and cold plunges may include additional delivery details at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna, cold plunge, massage chair, or red light therapy panel does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our team by email or phone and we will walk you through the options available for your specific product.
How do I choose the right sauna or cold plunge for my space?
Consider the available space in your home, the number of people who will use it, and whether you prefer a traditional sauna or a cold plunge for recovery. Our product pages include detailed dimensions and capacity information to help guide your decision.
What should I know about red light therapy panels before purchasing?
Red light therapy panels vary in size, wavelength output, and mounting options. Review each product listing for specifications like panel dimensions, coverage area, and recommended placement so you can find the best fit for your wellness routine.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our support team replies to every inquiry within one business day so you are never left waiting.
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30-Day Returns
If your purchase does not meet your expectations, our return policy gives you 30 days to start the process.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
